Buzitech - IT Technical Support
Buzitech are the established and trusted name for Technical Support in West Wales.
We pride ourselves in offering our customers an expert level of I.T support and Consultancy throughout the West Wales area. We specialise in everything from analysis/infrastructure design through to advice on choosing and configuring computer systems, cabling and the relevant security measures such as firewalls and anti-virus protection.
It is generally more cost effective to outsource I.T support rather than to locate and employ a suitably qualified person in-house. It is also wise to use qualified expert I.T technicians, rather than suffer downtime costs due to giving I.T responsibility to a non-qualified member of staff as part of his/her duties. Buzitech's technicians are qualified with recognised and Industry Standard qualifications. This means that issues are diagnosed and resolved faster and more reliably than using less skilled personnel.
Buzitech customers that opt for a support contract enjoy a discounted hourly rate for cover on equipment. Customers may choose different response times. Many of our contract customers will also benefit from remote support services allowing a help-desk technician to connect securely (via PPTP or RDP) into your network and resolve most basic issues without the need for an onsite engineer.
Buzitech currently support in excess of 120 clients in the South West Wales area.
Technical Support Contracts
Customers who opt for a Buzitech support contract receive a one working day response time. They are available to purchase as blocks of hours with discounts available depending on the block of hours booked (prices shown below). Contracts are renewable every three years and unused hours are credited at the end of each contract (based on the contract rate chosen). Each contract comes with an initial site visit and report (free of charge) and a six monthly half-hour ‘health check’ which will be redeemed at the prevailing contract rate from the hours available.
view support contract options »